Coalesce - About us

Coalesce was born out of a desire to help organisations manage the entire customer relationship and against a belief that the only differentiator in today’s world of ‘me too organisations’ is people and how you engage with them.

We take a fresh, no nonsense and holistic approach to the customer experience, embracing all aspects and areas of the business which touch the customer at any stage of the relationship. Our aim is to provide you with practical and pragmatic advice and real hands-on operational and implementation resources to ensure that your customers experiences are something very special - experiences that inspire and impress; experiences that are consistent; experiences that make major contributions to profitability, loyalty and retention. All the time though, we are aware that it is not us that will deliver these experiences to the customer, it is you; so we work with you to provide the skills and tools to deliver exceptional service to your customers consistently, time after time.

We work with a number of seasoned associates whom we trust and who have helped us deliver many projects for many clients over several years. We are exceptionally well grounded in the market sectors, channels and disciplines which we serve. We are not grand theorists but practical doers. We have a wide sector experience including telecommunications (fixed, mobile, satellite), 'infotainment', ISPs, portal providers, banking and insurance, utilities, technology, travel and outsourcing. We have supported organisations that operate in both business to business and business to consumer markets and have assisted in the areas of HR, Training, Operations, Marketing, IT and Customer Service. With competence and skills across the whole sphere of customer experiences, we will be able to support your organisation in its customer relationship ambitions.

our approach |contact us


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	Coalesce was born out of a desire to help organisations manage the entire customer relationship and against a belief that the only differentiator in today’s world of ‘me too organisations’ is people and how you engage with them. We take a fresh, no nonsense and holistic approach to the customer experience, embracing all aspects and areas of the business which touch the customer at any stage of the relationship. Our aim is to provide you with practical and pragmatic advice and real hands-on operational and implementation resources to ensure that your customers experiences are something very special - experiences that inspire and impress; experiences that are consistent; experiences that make major contributions to profitability, loyalty and retention. All the time though, we are aware that it is not us that will deliver these experiences to the customer, it is you; so we work with you to provide the skills and tools to deliver exceptional service to your customers consistently, time after time. We work with a number of seasoned associates whom we trust and who have helped us deliver many projects for many clients over several years. We are exceptionally well grounded in the market sectors, channels and disciplines which we serve. We are not grand theorists but practical doers. We have a wide sector experience including telecommunications (fixed, mobile, satellite), 'infotainment', ISPs, portal providers, banking and insurance, utilities, technology, travel and outsourcing. We have supported organisations that operate in both business to business and business to consumer markets and have assisted in the areas of HR, Training, Operations, Marketing, IT and Customer Service. With competence and skills across the whole sphere of customer experiences, we will be able to support your organisation in its customer relationship ambitions. our approach \|contact us

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